Delivery Information
Please select your delivery location for more information on delivery costs, delivery times and additional courier information that you may find useful when placing your order:
UK Mainland
What is UK Mainland?
The UK mainland consists of England, Scotland (excluding Highlands & Islands) and Wales. If your order is being delivered to one of these locations then the below delivery information is relevant to you. Please note that for the purposes of this definition, Northern Ireland, Isle of Man, Scilly Isles, Scottish Highlands & Islands, Jersey and Guernsey are not considered part of the UK mainland, and for details relating to these destinations please consult the UK Non-Mainland information.
Delivery Charges
One of the main benefits of shopping with CheapUKSupplements.com is that we offer FREE next day delivery on all orders to the UK mainland! For further information on the 'next day' aspect of this please refer to our Delivery Timescales below.
At the checkout you do not have to select the free delivery option, you are able to choose any alternative delivery methods offered up, which may for example be of use if you want your order to be delivered by a particular courier. There may be additional charges for alternative services, but you will be made aware of this prior to completing your order.
Delivery Timescales
Provided your order is placed before 5pm (17:00) we guarantee to despatch it from our warehouse on the same working day. If it is placed after 5pm, we still endeavour to despatch it on the same day but cannot provide any guarantees to this extent. If your order is placed on a non-working day* then it will not be shipped until the next working day.
*A non-working day is any Saturday, Sunday or UK designated Bank Holiday.
All orders to the UK mainland are shipped on a next working day service. Orders being delivered via courier arrive next working day over 99% of the time. Orders being delivered via Royal Mail are shipped on a first class service, which is not a 'guaranteed' service, but the majority will arrive the following working day.
We cannot be held liable if your order does not arrive 'next working day', whether this is due to courier error or a delay with Royal Mail, as once your order is despatched we rely entirely on the courier to ensure prompt delivery.
Note: If your order is due to be shipped via Royal Mail and is urgent, we would recommend upgrading your delivery at the checkout to either Royal Mail 'Special Delivery', which is a guaranteed next working day service, or to one of the next working day courier services.
Delivery Services
Before completing your order, we would recommend having a brief read through the following delivery service options which may be offered to you at the checkout. This will enable you to ensure that you choose the delivery service that is right for you and will also help should you have any issues regarding your delivery.
All orders will require a signature upon receipt and this applies to all courier services.
If there is no one available at your specified address, the courier may leave it with any neighbour within 50 meters of your property.
Please note that if the courier has delivered the order to a neighbour and a signature is obtained, it is your responsibility to collect it from the address specified on the tracking information. Unfortunately, once an order has been signed for we are unable to consider claims for compensation against loss or late delivery.
If you encounter any problems in retrieving your goods from your neighbour, please contact us and we will put you in touch with the relevant courier service who will be able to assist you further. Alternatively, you can contact them directly using the information on the calling card they will have left at your address at the time of delivery.
Royal Mail 1st Class Recorded
Directly operated by Royal Mail.
Only available on orders below £75.00.
Free for orders weighing approximately 1kg or less.
Available for a surcharge on orders weighing between 1kg – 3.5kg, which is beneficial for those who prefer this shipping method.
Due to being a 'first class' service, deliveries usually take place the following working day, but this is not guaranteed.
Deliveries can occur on a Saturday, but this cannot be specified and is entirely in the hands of Royal Mail.
Deliveries usually occur in the morning, arriving with your daily post.
A signature is required upon delivery so please ensure somebody is available at the address to sign for the package.
If a non-delivery occurs then a calling card is left detailing how to request a redelivery, or alternatively stating a location where you can collect it from in person.
Non-deliveries are held by Royal Mail for approximately 7 days whilst awaiting either a collection or redelivery request. After this period they are returned to sender and you will be liable for a return fee to the minimum value of £5.00, which will be deducted from any requested refund along with the initial postage cost we have already incurred at this point. Additionally we are able to reship any returned items, but this would be subject to a reshipping charge, as calculated by our customer services team.
An order will not be declared 'lost' until 21 (twenty-one) working days have elapsed since the original shipment date. Unfortunately until an order is declared 'lost' we are unable to reship it or refund you as it could still arrive within this period.
'Courier Notes/Instructions' are not available at the checkout.
Limited tracking is available, with orders only being tracked upon delivery or when an attempted delivery has taken place. Tracking is available online at www.royalmail.com by entering the tracking code sent to your registered email address upon dispatch of your order.
For any issues with delivery or collection of your order, please contact Royal Mail Customer Services on 08457 740 740 and quote your tracking number.
Royal Mail Special Delivery
Directly operated by Royal Mail.
Available for a surcharge on all orders weighing between 0kg – 1.8kg, for those who require guaranteed next day delivery.
This is a guaranteed next working day service and will arrive by 1pm in the majority of UK mainland postcodes. Delivery can however take place as late as 5pm in some areas, which are available to view at www.royalmail.com.
Deliveries can take place on a Saturday, but this is not guaranteed as it is entirely in the hands of Royal Mail. For example if you place your order before 5pm on Friday and select Royal Mail Special Delivery then the most likely delivery day will be Monday, however it could occur prior to this on Saturday.
A signature is required upon delivery so please ensure somebody is available at the address to sign for the package.
If a non-delivery occurs then a calling card is left detailing how to request a redelivery, or alternatively stating a location where you can collect it from in person
Non-deliveries are held by Royal Mail for approximately 7 days whilst awaiting either a collection or redelivery request. After this period they are returned to sender and you will be liable for a return fee to the minimum value of £5.00, which will be deducted from any requested refund along with the initial postage cost we have already incurred at this point. Additionally we are able to reship any returned items, but this would be subject to a reshipping charge, as calculated by our customer services team.
An order will not be declared 'lost' until 21 (twenty-one) working days have elapsed since the original shipment date. Unfortunately until an order is declared 'lost' we are unable to reship it or refund you as it could still arrive within this period.
'Courier Notes/Instructions' can be selected at the checkout.
Limited tracking is available, with orders only being tracked upon delivery or when an attempted delivery has taken place. Tracking is available online at www.royalmail.com by entering the tracking code sent to your registered email address upon dispatch of your order.
For any issues with delivery or collection of your order, please contact Royal Mail Customer Services on 08457 740 740 and quote your tracking number.
DPD Next Working Day
Free on all orders weighing over approximately 1kg, or any order value of £75.00 and above.
Available for a small surcharge on orders weighing 1kg or less (unless your order is £75.00 or over), which is beneficial for those who prefer to use this as an alternative to the free Royal Mail delivery service offered.
This is a next working day service, with delivery taking place between the hours of 7am – 7pm.
Despite it being a next day service we cannot be held responsible or offer any form of compensation if a delivery does not take place due to courier error or circumstances beyond our control.
If you have provided an email address, then on the morning your order is out for delivery, you will be emailed a one hour time window during which your delivery should take place. This is time window is not guaranteed, but serves as a good approximation of when your delivery should occur.
A signature is required upon delivery so please ensure somebody is available at the address to sign for the package.
Delivery drivers' are able to leave your order with a neighbour, or in a safe place, if you specify this in the 'Courier Instructions' section at the checkout. We cannot however guarantee that your instructions will be followed, as it is entirely at the individual driver's discretion. This is why it is always best to ensure someone will be present at the delivery address to sign for the shipment.
Full tracking is available at www.dpd.co.uk by entering the tracking code sent to your registered email address upon dispatch of your order.
If a non-delivery occurs then a calling card will be left detailing instructions of what will happen next. Generally the delivery will be re-attempted the very next working day.
You are also able to personally rearrange the delivery of your order for a more suitable day by contacting DPD customer services on 08459 300 100, or via their online system at http://www.dpd.co.uk/callingcard/b1/showCardForm.action - You will need to quote your tracking number in both instances.
Non-deliveries can also be collected in person from your local DPD depot, the location of which either the calling card or DPD customer services (08459 300 100) will inform you of.
Alternatively you can find your local depot by visiting the following link and inputting your postcode: http://www.dpd.co.uk/utilapps/depotfinder/showForm.action
Non-deliveries will only be held by DPD for 2 working days, after which they are returned to sender (us). If you are order is returned then you will be liable for a return fee to the minimum value of £5.00, which will be deducted from any requested refund along with the initial postage cost we have already incurred at this point. Additionally we are able to reship any returned items, but this would be subject to a reshipping charge to the minimum value of £5.00.
If your delivery arrives and it appears to be damaged, please ensure you sign for it as damaged and notify our customer services team immediately so we can resolve this for you.
If you have any issues with delivery or collection of your order then please contact DPD customer services on 08459 300 100 and quote your tracking number.
Parcelforce Next Working Day
Available for a small surcharge on all orders regardless of weight
This is a next working day service, with delivery taking place between the hours of 7am – 7pm
Despite it being a next day service we cannot be held responsible or offer any form of compensation if a delivery does not take place due to courier error or circumstances beyond our control.
A signature is required upon delivery so please ensure somebody is available at the address to sign for the package.
Delivery drivers' are able to leave your order with a neighbour, or in a safe place, if you specify this in the 'Courier Instructions' section at the checkout. We cannot however guarantee that your instructions will be followed, as it is entirely at the individual driver's discretion. This is why it is always best to ensure someone will be present at the delivery address to sign for the shipment.
Full tracking is available at www.parcelforce.com by entering the tracking code sent to your registered email address upon dispatch
If a non-delivery occurs then a calling card will be left detailing instructions of what will happen next. Generally the delivery will be re-attempted the very next working day.
You are also able to collect your delivery in person from either your local Post Office branch or your local Parcelforce depot, depending on where it has been taken. Details of this will be on the calling card posted through your door or can be provided by Parcelforce customer services who can be contacted on 0844 800 4466.
You can also find the location of your nearest Post Office branch or Parcelforce depot by visiting the following link: http://www.parcelforce.com/portal/pw/finder
Non-deliveries will only be held by Parcelforce for a maximum of 5 working days, after which they are returned to sender (us). If you are order is returned then you will be liable for a return fee to the minimum value of £5.00, which will be deducted from any requested refund along with the initial postage cost we have already incurred at this point. Additionally we are able to reship any returned items, but this would be subject to a reshipping charge to the minimum value of £5.00.
If your delivery arrives and it appears to be damaged, please ensure you sign for it as damaged and notify our customer services team immediately so we can resolve this for you.
If you have any issues with delivery then please contact Parcelforce customer services on 0844 800 4466 and quote your tracking number.
Parcelforce 2 Working Days
Available for a small surcharge on all orders regardless of weight
This is a 2 working days service, with delivery taking place between the hours of 7am – 7pm
Despite it being a 2 working days service we cannot be held responsible or offer any form of compensation if a delivery does not take place in this timeframe due to courier error or circumstances beyond our control.
A signature is required upon delivery so please ensure somebody is available at the address to sign for the package.
Delivery drivers' are able to leave your order with a neighbour, or in a safe place, if you specify this in the 'Courier Instructions' section at the checkout. We cannot however guarantee that your instructions will be followed, as it is entirely at the individual driver's discretion. This is why it is always best to ensure someone will be present at the delivery address to sign for the shipment.
Full tracking is available at www.parcelforce.com by entering the tracking code sent to your registered email address upon dispatch
If a non-delivery occurs then a calling card will be left detailing instructions of what will happen next. Generally the delivery will be re-attempted the very next working day.
You are also able to collect your delivery in person from either your local Post Office branch or your local Parcelforce depot, depending on where it has been taken. Details of this will be on the calling card posted through your door or can be provided by Parcelforce customer services who can be contacted on 0844 800 4466.
You can also find the location of your nearest Post Office branch or Parcelforce depot by visiting the following link: http://www.parcelforce.com/portal/pw/finder
Non-deliveries will only be held by Parcelforce for a maximum of 5 working days, after which they are returned to sender (us). If you are order is returned then you will be liable for a return fee to the minimum value of £5.00, which will be deducted from any requested refund along with the initial postage cost we have already incurred at this point. Additionally we are able to reship any returned items, but this would be subject to a reshipping charge to the minimum value of £5.00.
If your delivery arrives and it appears to be damaged, please ensure you sign for it as damaged and notify our customer services team immediately so we can resolve this for you.
If you have any issues with delivery then please contact Parcelforce customer services on 0844 800 4466 and quote your tracking number.
UK Non-Mainland
What is the UK Non-Mainland?
The UK non-mainland consists of Northern Ireland, Isle of Man, Scilly Isles, Scottish Highlands & Islands, Jersey and Guernsey. If you are having an order delivered to one of these locations, then the following delivery information is applicable to you.
Delivery Charges
We offer free delivery where possible to UK non-mainland areas, with heavily subsidised deliveries in all other circumstances.
At the checkout you will be offered a range of delivery options. Some delivery methods will be more expensive than others, but you will have the option to choose whichever service suits you best, whether it is price or timescale dependant.
Delivery Timescales
Provided your order is placed before 5pm (17:00) we guarantee to despatch it from our warehouse on the same working day. If it is placed after 5pm, we still endeavour to despatch it on the same day but cannot provide any guarantees to this extent. If your order is placed on a non-working day* then it will not be shipped until the next working day.
*A non-working day is any Saturday, Sunday or UK designated Bank Holiday.
All orders to the UK non-mainland are shipped dependent upon the service you select at the checkout. Delivery timescales range between 1-4 working days, depending upon your exact delivery location and the service selected.
If you select a 'next working day' service and your order does not arrive on time due to courier error, we cannot be held responsible for this. Once your order has been despatched we rely entirely on the courier to ensure prompt delivery.
Delivery Services
Before completing your order, we would recommend having a brief read through the following delivery service options which may be offered to you at the checkout. This will enable you to ensure that you choose the delivery service that is right for you and will also help should you have any issues regarding your delivery.
All orders will require a signature upon receipt and this applies to all courier services.
If there is no one available at your specified address, the courier may leave it with any neighbour within 50 meters of your property.
Please note that if the courier has delivered the order to a neighbour and a signature is obtained, it is your responsibility to collect it from the address specified on the tracking information. Unfortunately, once an order has been signed for we are unable to consider claims for compensation against loss or late delivery.
If you encounter any problems in retrieving your goods from your neighbour, please contact us and we will put you in touch with the relevant courier service who will be able to assist you further. Alternatively, you can contact them directly using the information on the calling card they will have left at your address at the time of delivery.
Royal Mail 1st Class Recorded
Directly operated by Royal Mail and available to Northern Ireland, Isle of Man, Scilly Isles, Scottish Highlands & Islands, Jersey and Guernsey.
Only available on orders below £75.00.
Free for orders weighing approximately 1kg or less.
Available for a surcharge on orders weighing between 1kg – 3.5kg, which is beneficial for those who prefer this shipping method.
Due to being a 'first class' service, deliveries usually take place the following working day, but this is not guaranteed.
Deliveries can occur on a Saturday, but this cannot be specified and is entirely in the hands of Royal Mail.
Deliveries usually occur in the morning, arriving with your daily post.
A signature is required upon delivery so please ensure somebody is available at the address to sign for the package.
If a non-delivery occurs then a calling card is left detailing how to request a redelivery, or alternatively stating a location where you can collect it from in person.
Non-deliveries are held by Royal Mail for approximately 7 days whilst awaiting either a collection or redelivery request. After this period they are returned to sender and you will be liable for a return fee to the minimum value of £5.00, which will be deducted from any requested refund along with the initial postage cost we have already incurred at this point. Additionally we are able to reship any returned items, but this would be subject to a reshipping charge, as calculated by our customer services team.
An order will not be declared 'lost' until 21 (twenty-one) working days have elapsed since the original shipment date. Unfortunately until an order is declared 'lost' we are unable to reship it or refund you as it could still arrive within this period.
'Courier Notes/Instructions' are not available at the checkout.
Limited tracking is available, with orders only being tracked upon delivery or when an attempted delivery has taken place. Tracking is available online at www.royalmail.com by entering the tracking code sent to your registered email address upon dispatch of your order.
For any issues with delivery or collection of your order, please contact Royal Mail Customer Services on 08457 740 740 and quote your tracking number.
Royal Mail Special Delivery
Directly operated by Royal Mail and available to Northern Ireland, Isle of Man, Scilly Isles, Scottish Highlands & Islands, Jersey and Guernsey.
Available for a surcharge on all orders weighing between 0kg – 1.8kg, for those who require guaranteed next day delivery.
This is a guaranteed next working day service and will arrive by 1pm in the majority of UK non-mainland postcodes, but up to 5.30pm in others. The following areas are excluded from this delivery guarantee and may take between 2-3 working days for delivery to take place:
Two working days delivery by 5.30pm:
GY1 Herm only (Channel Islands)
GY9 Sark (Channel Islands)
HS2 Lewis
PA61 Colonsay
PA62-75 Mull
PA78 Coll
ZE2-3 Shetlands
Three working days delivery by 5.30pm:
KW16-17 Orkney
PH30 Corrour
PH41 Mallaig
PH42 Eigg & Kuck
PH43-44 Rhum & Canna
Deliveries can take place on a Saturday, but this is not guaranteed as it is entirely in the hands of Royal Mail. For example if you place your order before 1pm on Friday and select Royal Mail Special Delivery then the most likely delivery day will be Monday, however it could occur prior to this on Saturday.
A signature is required upon delivery so please ensure somebody is available at the address to sign for the package.
If a non-delivery occurs then a calling card is left detailing how to request a redelivery, or alternatively stating a location where you can collect it from in person
Non-deliveries are held by Royal Mail for approximately 7 days whilst awaiting either a collection or redelivery request. After this period they are returned to sender and you will be liable for a return fee to the minimum value of £5.00, which will be deducted from any requested refund along with the initial postage cost we have already incurred at this point. Additionally we are able to reship any returned items, but this would be subject to a reshipping charge, as calculated by our customer services team.
An order will not be declared 'lost' until 21 (twenty-one) working days have elapsed since the original shipment date. Unfortunately until an order is declared 'lost' we are unable to reship it or refund you as it could still arrive within this period.
'Courier Notes/Instructions' are available at the checkout.
Limited tracking is available, with orders only being tracked upon delivery or when an attempted delivery has taken place. Tracking is available online at www.royalmail.com by entering the tracking code sent to your registered email address upon dispatch of your order.
For any issues with delivery or collection of your order, please contact Royal Mail Customer Services on 08457 740 740 and quote your tracking number.
DPD Next Working Day
Available for a surcharge on all order weights and values to Northern Ireland, Jersey and Guernsey. This service is NOT available for deliveries to the Isle of Man, Scilly Isles or Scottish Highlands & Islands.
This is a next working day service, with delivery taking place between the hours of 7am – 7pm.
Despite it being a next day service we cannot be held responsible or offer any form of compensation if a delivery does not take place on the next working day due to courier error or circumstances beyond our control.
If you have provided an email address, then on the morning your order is out for delivery, you will be emailed a one hour time window during which your delivery should take place. This is time window is not guaranteed, but serves as a good approximation of when your delivery should occur.
A signature is required upon delivery so please ensure somebody is available at the address to sign for the package.
Delivery drivers' are able to leave your order with a neighbour if you specify this in the 'Courier Instructions' section at the checkout. We cannot however guarantee that your instructions will be followed, as it is entirely at the individual driver's discretion. This is why it is always best to ensure someone will be present at the delivery address to sign for the shipment.
Full tracking is available at www.dpd.co.uk by entering the tracking code sent to your registered email address upon dispatch of your order.
If a non-delivery occurs then a calling card will be left detailing instructions of what will happen next. Generally the delivery will be re-attempted the very next working day.
You are also able to personally rearrange the delivery of your order for a more suitable day by contacting DPD customer services on 08459 300 100, or via their online system at http://www.dpd.co.uk/callingcard/b1/showCardForm.action - You will need to quote your tracking number in both instances.
Non-deliveries can also be collected in person from your local DPD depot, the location of which either the calling card or DPD customer services (08459 300 100) will inform you of.
Alternatively you can find your local depot by visiting the following link and inputting your postcode: http://www.dpd.co.uk/utilapps/depotfinder/showForm.action
Non-deliveries will only be held by DPD for 2 working days, after which they are returned to sender (us). If you are order is returned then you will be liable for a return fee to the minimum value of £5.00, which will be deducted from any requested refund along with the initial postage cost we have already incurred at this point. Additionally we are able to reship any returned items, but this would be subject to a reshipping charge to be calculated by our customer services team.
If your delivery arrives and it appears to be damaged, please ensure you sign for it as damaged and notify our customer services team immediately so we can resolve this for you.
If you have any issues with delivery or collection of your order then please contact DPD customer services on 08459 300 100 and quote your tracking number.
DPD 2 Working Days
Available for a surcharge on all order weights and values to Northern Ireland, Isle of Man, Scilly Isles, Scottish Highlands & Islands, Jersey and Guernsey.
This is 2 working days service, with delivery taking place between the hours of 7am – 7pm.
Despite it being a 2 day service we cannot be held responsible or offer any form of compensation if a delivery does not take place within 2 working days due to courier error or circumstances beyond our control. Please note that some UK non-mainland destinations will take longer than 2 days to reach.
If you have provided an email address, then on the morning your order is out for delivery, you will be emailed a one hour time window during which your delivery should take place. This is time window is not guaranteed, but serves as a good approximation of when your delivery should occur.
A signature is required upon delivery so please ensure somebody is available at the address to sign for the package.
Delivery drivers' are able to leave your order with a neighbour if you specify this in the 'Courier Instructions' section at the checkout. We cannot however guarantee that your instructions will be followed, as it is entirely at the individual driver's discretion. This is why it is always best to ensure someone will be present at the delivery address to sign for the shipment.
Full tracking is available at www.dpd.co.uk by entering the tracking code sent to your registered email address upon dispatch of your order.
If a non-delivery occurs then a calling card will be left detailing instructions of what will happen next. Generally the delivery will be re-attempted the very next working day.
You are also able to personally rearrange the delivery of your order for a more suitable day by contacting DPD customer services on 08459 300 100, or via their online system at http://www.dpd.co.uk/callingcard/b1/showCardForm.action - You will need to quote your tracking number in both instances.
Non-deliveries can also be collected in person from your local DPD depot, the location of which either the calling card or DPD customer services (08459 300 100) will inform you of.
Alternatively you can find your local depot by visiting the following link and inputting your postcode: http://www.dpd.co.uk/utilapps/depotfinder/showForm.action
Non-deliveries will only be held by DPD for 2 working days, after which they are returned to sender (us). If you are order is returned then you will be liable for a return fee to the minimum value of £5.00, which will be deducted from any requested refund along with the initial postage cost we have already incurred at this point. Additionally we are able to reship any returned items, but this would be subject to a reshipping charge to be calculated by our customer services team.
If your delivery arrives and it appears to be damaged, please ensure you sign for it as damaged and notify our customer services team immediately so we can resolve this for you.
If you have any issues with delivery or collection of your order then please contact DPD customer services on 08459 300 100 and quote your tracking number.
Parcelforce Next Working Day
Available for a surcharge on all order weights and values to Northern Ireland, Isle of Man, Scilly Isles and the Scottish Highlands & Islands. This service is NOT available to Jersey or Guernsey.
This is a next working day service, with delivery taking place between the hours of 7am – 7pm.
Despite it being a next day service we cannot be held responsible or offer any form of compensation if a delivery does not take place due to courier error or circumstances beyond our control. Please note that some UK non-mainland destinations will take longer than 1 working day to reach.
A signature is required upon delivery so please ensure somebody is available at the address to sign for the package.
Delivery drivers' are able to leave your order with a neighbour if you specify this in the 'Courier Instructions' section at the checkout. We cannot however guarantee that your instructions will be followed, as it is entirely at the individual driver's discretion. This is why it is always best to ensure someone will be present at the delivery address to sign for the shipment.
Full tracking is available at www.parcelforce.com by entering the tracking code sent to your registered email address upon dispatch
If a non-delivery occurs then a calling card will be left detailing instructions of what will happen next. Generally the delivery will be re-attempted the very next working day.
You are also able to collect your delivery in person from either your local Post Office branch or your local Parcelforce depot, depending on where it has been taken. Details of this will be on the calling card posted through your door or can be provided by Parcelforce customer services who can be contacted on 0844 800 4466.
You can also find the location of your nearest Post Office branch or Parcelforce depot by visiting the following link: http://www.parcelforce.com/portal/pw/finder
Non-deliveries will only be held by Parcelforce for a maximum of 5 working days, after which they are returned to sender (us). If you are order is returned then you will be liable for a return fee to the minimum value of £5.00, which will be deducted from any requested refund along with the initial postage cost we have already incurred at this point. Additionally we are able to reship any returned items, but this would be subject to a reshipping charge to the minimum value of £5.00.
If your delivery arrives and it appears to be damaged, please ensure you sign for it as damaged and notify our customer services team immediately so we can resolve this for you.
If you have any issues with delivery then please contact Parcelforce customer services on 0844 800 4466 and quote your tracking number.
Parcelforce 2 Working Days
Available for a surcharge on all order weights and values to Northern Ireland, Isle of Man, Scilly Isles and the Scottish Highlands & Islands. This service is NOT available to Jersey or Guernsey.
This is a 2 working days service, with delivery taking place between the hours of 7am – 7pm.
Despite it being a 2 day service we cannot be held responsible or offer any form of compensation if a delivery does not take place due to courier error or circumstances beyond our control. Please note that some UK non-mainland destinations will take longer than 2 working days to reach.
A signature is required upon delivery so please ensure somebody is available at the address to sign for the package.
Delivery drivers' are able to leave your order with a neighbour if you specify this in the 'Courier Instructions' section at the checkout. We cannot however guarantee that your instructions will be followed, as it is entirely at the individual driver's discretion. This is why it is always best to ensure someone will be present at the delivery address to sign for the shipment.
Full tracking is available at www.parcelforce.com by entering the tracking code sent to your registered email address upon dispatch
If a non-delivery occurs then a calling card will be left detailing instructions of what will happen next. Generally the delivery will be re-attempted the very next working day.
You are also able to collect your delivery in person from either your local Post Office branch or your local Parcelforce depot, depending on where it has been taken. Details of this will be on the calling card posted through your door or can be provided by Parcelforce customer services who can be contacted on 0844 800 4466.
You can also find the location of your nearest Post Office branch or Parcelforce depot by visiting the following link: http://www.parcelforce.com/portal/pw/finder
Non-deliveries will only be held by Parcelforce for a maximum of 5 working days, after which they are returned to sender (us). If you are order is returned then you will be liable for a return fee to the minimum value of £5.00, which will be deducted from any requested refund along with the initial postage cost we have already incurred at this point. Additionally we are able to reship any returned items, but this would be subject to a reshipping charge to the minimum value of £5.00.
If your delivery arrives and it appears to be damaged, please ensure you sign for it as damaged and notify our customer services team immediately so we can resolve this for you.
If you have any issues with delivery then please contact Parcelforce customer services on 0844 800 4466 and quote your tracking number.
Europe
Delivery Charges
Our shipping prices to Europe are amongst the lowest available!
On gross order weights of below 2kg the shipping cost will be calculated at the checkout for you, where you will be given multiple shipping options.
On gross order weights of above 2kg, the following is an approximate guide as to the shipping costs you will pay. The more you spend the more you save!
Albania - Price calculated at checkout
Austria - £4.99 or FREE when you spend £200.00*
Azores - Price calculated at checkout
Balearic Islands - Price calculated at checkout
Belgium - £3.49 or FREE when you spend £200.00*
Bulgaria - £17.49 or £7.49 when you spend £200.00* or FREE when you spend £300.00*
Canary Islands - £27.29 or £16.99 when spend £200.00* or £11.99 when you spend £300.00*
Corsica - £4.99 or FREE when you spend £200.00*
Croatia - Price calculated at checkout
Cyprus - Price calculated at checkout
Czech Republic - £3.99 or FREE when you spend £200.00*
Denmark - £4.99 or FREE when you spend £200.00*
Estonia- £8.99 or FREE when you spend £200.00*
Finland - £11.99 or FREE when you spend £200.00*
France - £4.99 or FREE when you spend £200.00*
Germany - £2.99 or FREE when you spend £200.00*
Gibraltar - £26.99 or £16.99 when spend £200.00* or £11.99 when you spend £300.00*
Greece - £14.99 or £4.99 when you spend £200.00* or FREE when you spend £300.00*
Hungary - £6.99 or FREE when you spend £200.00*
Iceland - Price calculated at checkout
Italy - £7.99 or FREE when you spend £200.00*
Latvia- £8.99 or FREE when you spend £200.00*
Lithuania - £7.49 or FREE when you spend £200.00*
Luxembourg - £3.99 or FREE when you spend £200.00*
Macedonia - Price calculated at checkout
Madeira - Price calculated at checkout
Malta - £28.05 or £17.99 when you spend £200.00* or £12.99 when you spend £300.00*
Netherlands - £3.49 or FREE when you spend £200.00*
Norway - £23.15 or £12.99 when you spend £200.00* or £7.99 when you spend £300.00*
Poland - £5.99 or FREE when you spend £200.00*
Portugal - £9.99 or FREE when you spend £200.00*
Republic of Ireland - £3.99 or FREE when you spend £200.00*
Romania - £13.99 or £3.99 when you spend £200.00* or FREE when you spend £300.00*
Russia - Price calculated at checkout
San Marino - £23.15 or £12.99 when you spend £200.00* or £7.99 when you spend £300.00*
Sardinia - £7.99 or FREE when you spend £200.00*
Sicily - £7.99 or FREE when you spend £200.00*
Slovakia - £6.49 or FREE when you spend £200.00*
Slovenia - £4.75 or FREE when you spend £200.00*
Spain - £7.49 or FREE when you spend £200.00*
Sweden - £7.99 or FREE when you spend £200.00*
Switzerland - £23.15 or £12.99 when you spend £200.00* or £7.99 when you spend £300.00*
Turkey - £52.25 or £41.99 when you spend £200.00* or £36.99 when you spend £300.00*
*Applies to the first 30kg – 60kg (dependent on destination country) of the gross shipping weight. If your order exceeds this weight then you will be notified of any additional charges at the checkout.
Delivery Timescales
Provided your order is placed before 5pm (17:00) we aim to despatch it from our warehouse on the same working day. If it is placed after 5pm, we still endeavour to despatch it on the same day but cannot provide any guarantees to this extent. If your order is placed on a non-working day* then it will not be shipped until the next working day.
*A non-working day is any Saturday, Sunday or UK designated Bank Holiday.
All orders to Europe are shipped dependent upon the service you select at the checkout. Delivery times on average are between 3-5 working days, but vary according to the exact destination country and delivery service selected.
Delivery Services
Royal Mail International Recorded
Operated in the UK by Royal Mail – The UK postal service.
Upon leaving the UK the delivery is handled by the postal service of the destination country as a priority item.
This service is only available to the following European countries: Albania, Bulgaria, Croatia, Cyprus, Czech Republic, Gibraltar, Greece, Hungary, Italy, Latvia, Lithuania, Macedonia, Malta, Norway, Poland, Romania, Russia, San Marino, Sardinia, Sicily, Slovakia, Slovenia and Turkey.
Only available on orders weighing 2kg or less, with the price calculated at the checkout according to the order weight.
Deliveries to Western Europe using this service are usually delivered within 3-4 working days, with deliveries to Eastern Europe on average taking 5-6 working days. Please note that these delivery times are not guaranteed, and in some cases they may be faster or slower.
This is a 'signed for' service, so a signature is required upon delivery. If nobody is present at the delivery address to sign for the item, then a calling card will be left detailing how to arrange a redelivery, or where you can collect it from.
If you do not collect your item, or arrange redelivery, within 5 working days from the date of the first attempted delivery, then it will be returned to sender (us). If your order is returned to sender, you will be liable for a return fee to the minimum value of £5.00, which will be deducted from any requested refund along with the initial postage cost we have already incurred at this point. Additionally we are able to reship any returned items, but this would be subject to a reshipping charge, as calculated by our customer services team.
If your item is returned and you would like it reshipped a further fee for reshipping will be payable, which will be calculated by our customer services team.
This service provides full compensation for loss or damage should your parcel not arrive, or if it arrives in an unsatisfactory state.
An order will not be declared 'lost' until 28 (twenty-eight) days have elapsed since the original shipment date. Until an order is declared 'lost' we are unable to reship it for you as it may still arrive within this period.
'Courier Notes/Instructions' are not available at the checkout.
Limited tracking is available, with orders only being tracked until they leave the UK, and then upon final delivery. Tracking is available online at www.royalmail.com by entering the tracking code sent to your registered email address upon despatch of your order.
For any issues with delivery or collection of your order, please contact Royal Mail Customer Services on 08457 740 740 and quote your tracking number.
Royal Mail International Airsure
Operated in the UK by Royal Mail – The UK postal service.
Upon leaving the UK the delivery is handled by the postal service of the destination country as a priority item.
This service is only available to the following European countries: Austria, Azores, Balearic Islands, Belgium, Canary Islands, Corsica, Denmark, Estonia, Finland, France, Germany, Iceland, Luxembourg, Madeira, Netherlands, Portugal, Republic of Ireland, Spain, Sweden and Switzerland.
Only available on orders weighing 2kg or less, with the price calculated at the checkout according to the order weight.
Deliveries to Western Europe using this service are usually delivered within 2-3 working days, with deliveries to Eastern Europe on average taking 4-5 working days. Please note that these delivery times are not guaranteed, and in some cases they may be faster or slower.
No signature is required for this service, but somebody will need to be present at the delivery address to sign for the item. If nobody is present at the delivery address to sign for the item, then a calling card will be left detailing how to arrange a redelivery, or where you can collect it from.
If you do not collect your item, or arrange redelivery, within 5 working days from the date of the first attempted delivery, then it will be returned to sender (us). If your order is returned to sender, you will be liable for a return fee to the minimum value of £5.00, which will be deducted from any requested refund along with the initial postage cost we have already incurred at this point. Additionally we are able to reship any returned items, but this would be subject to a reshipping charge, as calculated by our customer services team.
If your item is returned and you would like it reshipped a further fee for reshipping will be payable, which will be calculated by our customer services team.
This service provides full compensation for loss or damage should your parcel not arrive, or if it arrives in an unsatisfactory state.
An order will not be declared 'lost' until 28 (twenty-eight) days have elapsed since the original shipment date. Until an order is declared 'lost' we are unable to reship it for you as it may still arrive within this period.
'Courier Notes/Instructions' are not available at the checkout.
Limited tracking is available, with orders only being tracked until they leave the UK, and then upon final delivery. Tracking is available online at www.royalmail.com by entering the tracking code sent to your registered email address upon despatch of your order.
For any issues with delivery or collection of your order, please contact Royal Mail Customer Services on 08457 740 740 and quote your tracking number.
DPD Classic
Available on all order weights and values to the following countries: Austria, Belgium, Bulgaria, Corsica, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Republic of Ireland, Romania, Sardinia, Sicily, Slovakia, Slovenia, Spain and Sweden.
This service takes between 2-5 working days for delivery to take place. Occasionally deliveries may take longer than this, but this is out of our control.
Full tracking is available at www.dpd.co.uk by entering the tracking code sent to your registered email address upon despatch.
A signature is required upon delivery so please ensure somebody is available at the address to sign for the package.
'Courier Instructions' are available at the checkout where you can advise the courier what to do if nobody is present when the delivery takes place. We cannot however guarantee that your instructions will be followed, as it is entirely at the driver's discretion. This is why it is always best to ensure someone will be present at the delivery address to sign for the shipment.
If a non-delivery occurs then a calling card will be left detailing instructions of what will happen next. Generally the delivery will be re-attempted the very next working day, or alternatively you can collect the item in person at the location indicated on the calling card.
Non-deliveries will only be held by DPD for a maximum of 3 working days, after which they are returned to sender (us). If your order is returned to sender you will be liable for a return fee to the minimum value of £5.00, which will be deducted from any refund requested along with our initial postage cost already incurred at this point. If your order is returned to us and you wish for it to be reshipped, an additional redelivery fee, to be calculated by our customer services team, will also be payable.
This service provides full compensation for loss or damage should your parcel not arrive, or if it arrives in an unsatisfactory state.
If your delivery does arrive damaged then please ensure that you sign for it as damaged and notify our customer services team immediately so we can resolve this for you.
If you have any issues with delivery or collection of your order then please contact DPD customer services on +44 8459 300 350 and quote your tracking number, or use the following contact form: http://www.dpd.co.uk/about-dpd/contact.htm?type=International%20Tracking
Parcelforce Euro 48
Available on all order weights to the following European countries: Canary Islands, Gibraltar, Norway, San Marino, Switzerland and Turkey.
This service takes between 2-5 working days for delivery to take place. Occasionally deliveries may take longer than this, but this is out of our control.
Full tracking is available at www.parcelforce.com by entering the tracking code sent to your registered email address upon despatch.
A signature is required upon delivery so please ensure somebody is available at the address to sign for the package.
'Courier Instructions' are available at the checkout where you can advise the courier what to do if nobody is present when the delivery takes place. We cannot however guarantee that your instructions will be followed, as it is entirely at the driver's discretion. This is why it is always best to ensure someone will be present at the delivery address to sign for the shipment.
If a non-delivery occurs then a calling card will be left detailing instructions of what will happen next. Generally the delivery will be re-attempted the very next working day, or alternatively you can collect the item in person at the location indicated on the calling card.
Non-deliveries will only be held by Parcelforce for a maximum of 5 working days, after which they are returned to sender (us). If your order is returned to sender you will be liable for a return fee to the minimum value of £5.00, which will be deducted from any refund requested along with our initial postage cost already incurred at this point. If your order is returned to us and you wish for it to be reshipped, an additional redelivery fee, to be calculated by our customer services team, will also be payable.
This service provides full compensation for loss or damage should your parcel not arrive, or if it arrives in an unsatisfactory state.
If your delivery does arrive damaged then please ensure that you sign for it as damaged and notify our customer services team immediately so we can resolve this for you.
If you have any issues with delivery then please contact Parcelforce customer services on +44 844 800 4466 and quote your tracking number.
Parcelforce Global Express
Only available on order weights of below 30kg, and only to the following European countries: Azores, Balearic Islands and Madeira.
This service usually takes between 2-3 working days for delivery to take place. Occasionally deliveries may take longer than this, but this is out of our control.
Full tracking is available at www.parcelforce.com by entering the tracking code sent to your registered email address upon despatch.
A signature is required upon delivery so please ensure somebody is available at the address to sign for the package.
'Courier Instructions' are available at the checkout where you can advise the courier what to do if nobody is present when the delivery takes place. We cannot however guarantee that your instructions will be followed, as it is entirely at the driver's discretion. This is why it is always best to ensure someone will be present at the delivery address to sign for the shipment.
If a non-delivery occurs then a calling card will be left detailing instructions of what will happen next. Generally the delivery will be re-attempted the very next working day, or alternatively you can collect the item in person at the location indicated on the calling card.
Non-deliveries will only be held by Parcelforce for a maximum of 5 working days, after which they are returned to sender (us). If your order is returned to sender you will be liable for a return fee to the minimum value of £5.00, which will be deducted from any refund requested along with our initial postage cost already incurred at this point. If your order is returned to us and you wish for it to be reshipped, an additional redelivery fee, to be calculated by our customer services team, will also be payable.
This service provides full compensation for loss or damage should your parcel not arrive, or if it arrives in an unsatisfactory state.
If your delivery does arrive damaged then please ensure that you sign for it as damaged and notify our customer services team immediately so we can resolve this for you.
If you have any issues with delivery then please contact Parcelforce customer services on +44 844 800 4466 and quote your tracking number.
Parcelforce Global Priority
Only available on order weights of below 30kg, and only to the following European countries: Albania, Croatia, Cyprus, Iceland, Macedonia and Russia.
This service usually takes between 2-3 working days for delivery to take place. Occasionally deliveries may take longer than this, but this is out of our control.
Full tracking is available at www.parcelforce.com by entering the tracking code sent to your registered email address upon despatch.
A signature is required upon delivery so please ensure somebody is available at the address to sign for the package.
'Courier Instructions' are available at the checkout where you can advise the courier what to do if nobody is present when the delivery takes place. We cannot however guarantee that your instructions will be followed, as it is entirely at the driver's discretion. This is why it is always best to ensure someone will be present at the delivery address to sign for the shipment.
If a non-delivery occurs then a calling card will be left detailing instructions of what will happen next. Generally the delivery will be re-attempted the very next working day, or alternatively you can collect the item in person at the location indicated on the calling card.
Non-deliveries will only be held by Parcelforce for a maximum of 5 working days, after which they are returned to sender (us). If your order is returned to sender you will be liable for a return fee to the minimum value of £5.00, which will be deducted from any refund requested along with our initial postage cost already incurred at this point. If your order is returned to us and you wish for it to be reshipped, an additional redelivery fee, to be calculated by our customer services team, will also be payable.
This service provides full compensation for loss or damage should your parcel not arrive, or if it arrives in an unsatisfactory state.
If your delivery does arrive damaged then please ensure that you sign for it as damaged and notify our customer services team immediately so we can resolve this for you.
If you have any issues with delivery then please contact Parcelforce customer services on +44 844 800 4466 and quote your tracking number.